Userback vs FeedbackOS: Pricing Comparison

Worth saying upfront, because this space moves fast: Userback isn't a web-only tool with mobile bolted on as an afterthought anymore. It ships a genuinely native iOS (Swift) and Android (Kotlin) SDK - automatic screenshot capture, device details, and on-screen annotation, all landing in the same inbox as your web feedback. If you've read an older comparison claiming otherwise, that's out of date.

So if capability parity on bug capture is real, what's actually worth comparing? Mostly the bill. Userback prices per seat, gates the mobile SDK to its Business tier and up, and sells feature voting as a separate paid add-on on top of that. Here's what that adds up to next to a flat $99/year.

What Userback does well

Genuinely, not as a hedge:

Native mobile bug capture that's actually native. Swift and Kotlin SDKs, not a WebView wrapper - automatic screenshots, console logs, network requests, device details, and user identity attached to every submission, plus on-screen annotation so users can circle exactly what's broken.
A mature web QA toolset. Session replay, video, two-way Jira/Linear/Slack sync - built for teams already running a broader QA or support workflow, not just mobile feedback.
Real AI. Userback's AI Assist auto-categorizes submissions as bug/idea/feedback, detects sentiment, writes a clear title, and flags whether a user expects a reply - a genuinely useful triage layer, not a marketing bullet.
A real free tier, and a Team tier from $7/seat/month (billed annually) for teams that don't need mobile yet.

If your team is already running web QA through Userback and just needs mobile added to the same workflow, that continuity is worth something.

Where the pricing structure gets expensive

Two things stack on top of each other:

1. The mobile SDK requires the Business tier - $15/seat/month billed annually ($19/month billed monthly) - not available on Free or Team. 2. Feature voting ("Feature Portal") is a separate paid add-on - $31/month billed annually ($39/month monthly) - on top of whatever seat tier you're on.

So a small team wanting mobile bug reports and feature voting is paying for both, per seat, stacked:

Team size	Userback (Business tier + Feature Portal, billed annually)	FeedbackOS
1 seat	~$15/mo seats + $31/mo add-on = ~$552/yr	$99/yr flat
3 seats	~$45/mo seats + $31/mo add-on = ~$912/yr	$99/yr flat (5 seats included)
5 seats	~$75/mo seats + $31/mo add-on = ~$1,272/yr	$99/yr flat (5 seats included)

(Add-on and seat prices per Userback's public pricing page as of 2026-07-02; confirm current rates before quoting to a customer, pricing pages change.)

Capability	Userback	FeedbackOS
Native iOS SDK	Yes (Business tier+)	Yes (all tiers - there's one flat tier)
Bug reports with automatic screenshot + device metadata	Yes	Yes
Feature voting + public roadmap	Yes - separate paid add-on	Yes - included
AI on submitted feedback	Yes - categorization, sentiment, auto-title	Yes - auto-tag + live "already requested" duplicate nudge as the user types
Pricing model	Per-seat, mobile gated to Business tier+, voting is a separate add-on	Flat $99/yr founding, unlimited apps, 5 seats included
Web QA tooling (session replay, console logs, video)	Yes, mature	Not the focus - mobile-first by design
Reply loop back inside the mobile app	Not documented on Userback's public pages as of this review	Yes, named feature

What FeedbackOS does instead

FeedbackOS bundles what Userback sells in pieces, at one flat price:

Bug reports with screenshots on every account, not gated behind the Business tier.
Feature voting and a public roadmap included, not a $31-39/month add-on stacked on top of seats.
Replies render inside the app the user already has open, not a portal they have to remember to check.
A live duplicate nudge at submission time - a different mechanism than Userback's after-the-fact AI categorization, and included at no extra tier.

(See our feature request tool guide for why that submission-time timing is the part that actually matters.)

$99/year founding, flat, unlimited apps scoped to one App Store Connect account, unlimited users, 5 seats included. See the full pricing breakdown.

Should you switch?

If your team already runs web QA through Userback - session replay, video, deep Jira/Linear integrations - and just wants mobile added to that same pipeline, Userback's continuity has real value, and its native mobile SDK means you're not sacrificing bug-report quality to get it. If you're an iOS-only team (or close to it) who doesn't need the web QA suite, and you'd rather not stack per-seat pricing plus a separate voting add-on to get bugs and feature requests in one place, that's the gap a single flat price closes.

Founding price is $99/year, locked for life, for the first cohort.

Join the FeedbackOS waitlist

FAQ

Does Userback have a native iOS SDK?

Yes. Userback ships native iOS (Swift) and Android (Kotlin) SDKs with automatic screenshot capture, console logs, network requests, device details, and on-screen annotation. It's available from the Business tier ($15/seat/month billed annually) and up.

Does Userback include feature voting?

Not by default. Feature voting and a public roadmap ("Feature Portal") is a separate paid add-on - $31/month billed annually - on top of your seat-based plan.

How does Userback pricing compare to FeedbackOS?

Userback prices per seat, with the mobile SDK gated to Business tier and up ($15-23/seat/month billed annually) and feature voting priced separately ($31-39/month). A small team wanting both can land well over $500-1,200/year depending on seat count. FeedbackOS is $99/year flat, unlimited apps and users, 5 seats included.

Is FeedbackOS a drop-in replacement for Userback?

For native iOS bug reports, feature voting, and a public roadmap, yes - and at a flat price instead of stacked per-seat and add-on costs. Userback's web QA tooling (session replay, video, deep PM-tool integrations) is broader than FeedbackOS's scope; if that's core to your workflow, Userback remains the stronger choice on the web side.